JBMOnboard360 / Wellness franchise software
Wellness franchise software
Wellness franchise software for the work between HQ and every location.
Massage, stretch, IV hydration, cryotherapy, med spa and fitness franchises usually run a booking and payments platform at each location. What breaks as the brand grows is everything around it: support for franchisees, opening new units on time, routing leads, and seeing every location in one place. That is what JBMOnboard360 is for.
Three layers
The three kinds of software a wellness franchise runs
Search for "wellness franchise software" and most results are booking and payment platforms, chiefly Mindbody, whose pricing page lists per-location starting prices and quote-only upper tiers. That's one layer. A franchise brand with 10 to 200 locations actually runs three:
- Front desk and checkout at each location: class or appointment booking, card payments, memberships and packages. Mindbody, Zenoti, Boulevard and Vagaro live here.
- Franchise development and compliance at HQ: sales of new territories, royalty reporting, audits and franchise agreements. Dedicated franchise management suites cover this.
- Operations between HQ and locations: franchisee support tickets, change requests, new-location onboarding, lead routing, client records across the brand, and dashboards. This layer is usually email, spreadsheets and a shared inbox.
JBMOnboard360 is the third layer. It does not replace your checkout platform in the US (no card payments, POS or memberships) and it does not calculate royalties. It replaces the email threads and spreadsheets that sit between them.
What HQ gets
Franchise operations tools for a wellness brand
Franchisee help desk
Locations raise cases (something broke), requests (we need something) and changes (a price or menu change) with SLAs, approvals and a full history. Five HQ agent seats are included on Enterprise.
New-location onboarding
Opening plans from a template, by phase and owner, from kickoff to go-live and hypercare, so every new unit opens the same way.
Account 360
One page per location: contacts, health, open cases, onboarding progress and activity.
Lead routing
Leads from brand-level Meta and Google campaigns, website forms and inbound WhatsApp go to the right location's inbox, with follow-up reminders and a daily digest.
Client records across the brand
Each location works its own clients; HQ sees brand-wide dashboards and reports.
BAA on every plan
For IV, med spa and wellness concepts that collect health information, a Business Associate Agreement is included and US data stays on AWS in the US.
Day to day
What this looks like in a 20-location wellness franchise
- Monday, 8:10 am. A location manager in Phoenix reports that the booking page shows last season's prices. It's logged as a case, routed to the HQ ops queue, and the SLA clock starts. The fix is recorded on the case, so the next location with the same question gets an answer from the knowledge base.
- Tuesday. Marketing wants to add a new service to the menu at 12 locations. It goes through as a change with an approval step, a rollout date and a record of which locations confirmed.
- Wednesday. Unit 21 signs its lease. HQ creates an onboarding plan from the opening template, with tasks for training, local marketing, system setup and the go-live sign-off.
- Every morning. Each location's team sees new leads from the brand's campaigns and who is overdue for a follow-up.
For the full franchise help desk workflow, including an SLA table you can copy, see franchise help desk. For the opening checklist, see location onboarding software.
Pricing
Wellness franchise software pricing, published
| Locations | Plan | Per month, from | Per year, from |
|---|---|---|---|
| 1–9 | Business, per location | $399 each (annual) or $499 (monthly) | $4,788 per location (annual) |
| 12 | Enterprise | $4,188 | $50,256 |
| 20 | Enterprise | $6,980 | $83,760 |
| 40 | Enterprise | $13,960 | $167,520 |
Math: locations × $349 × 12 for Enterprise, which starts at 10 locations and is billed annually. "From" is the published starting rate; your written quote confirms the final rate. Unlimited users at every location; Enterprise includes 5 HQ help desk seats, onboarding plans, Account 360, brand-wide dashboards and data migration.
Be fair
When this isn't the right wellness franchise software
- You need one platform for booking, card payments, memberships and packages. JBMOnboard360 doesn't process payments or run memberships in the US; keep your checkout platform.
- You need royalty calculation, territory management or franchise sales. Use a franchise development suite for that.
- Your locations rely on SMS reminders or an AI that answers phone calls. JBMOnboard360 doesn't send SMS, and its AI concierge works on WhatsApp only (WhatsApp, not calls), replying to people who message first.
Questions
Wellness franchise software questions
Is there a long-term contract?
You choose. Annual plans are a 12-month commitment at the lower annual price, and your price is locked for the term. Monthly plans cost more, and you can cancel them at any time.
Does it replace Mindbody or our booking platform?
Not for checkout. JBMOnboard360 doesn't process card payments, run memberships or send SMS in the US. Most franchise brands keep their booking and payments platform and use JBMOnboard360 for HQ support, onboarding, leads and client records.
How is it priced for a franchise?
Enterprise starts at $349 per location per month for 10 or more locations, billed annually, with unlimited users. Smaller groups use Business at $399 per location per month billed annually.
Can franchisees see each other's data?
No. Each location works its own clients and leads. HQ sees brand-wide dashboards, reports and the help desk across all locations.
Is there a BAA for IV and med spa franchises?
Yes. A Business Associate Agreement is included on every plan and US data is hosted on AWS in the United States. JBMOnboard360 is not an EMR; keep clinical charting in your clinical system.
Do you migrate our data?
Data migration is included on Enterprise. After the free consultation we set up a trial with your own data.
Keep reading
More for franchise brands
Source: mindbodyonline.com/business/pricing, checked October 2026. Mindbody, Zenoti, Boulevard and Vagaro are trademarks of their owners; JBMOnboard360 is not affiliated with them. Day-in-the-life example is illustrative.
Free consultation
See it with your own workflow.
A free video consultation with the team that builds JBMOnboard360. Tell us how your business runs today, and we'll show you the parts that matter to you, with the AI switched on.
- Completely free
- No obligation, no card needed
- A trial account with your own data if it's a fit
Prefer email? contact@jjstechnologies.com. Partner, investor or press? Book a 1:1 business meeting.
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