CRM for salons

A salon CRM for groups that have outgrown one location.

JBMOnboard360 is a CRM for salons with two or more locations. Every client's notes, formulas, forms and history live in one record instead of on stylists' phones, each salon has its own team and dashboard, and the owner sees all of them. It is not a payments or POS system; keep your booking and checkout tool for that.

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Salon CRM vs salon booking app: which one you need

Most "salon software" is a booking and payments app: online booking, card on file, checkout, SMS reminders, memberships and retail. Vagaro, Boulevard and GlossGenius do that well. A salon CRM is the layer around it: who your clients are, what they had done, which leads haven't been called back, and what your team and locations need from each other.

Be clear about what JBMOnboard360 doesn't do in the US today: no card payments, no memberships or packages, and no SMS or text reminders. It sends invoices, applies discounts and prepaid cards, and tracks payments, but it does not process cards. If one location and a smooth checkout is all you need, a booking app is the better buy. If you run several salons and the problems are scattered client notes, staff turnover, lost enquiries and no single view, read on.

What it does for a salon group

Client records that stay when stylists leave

One client record

Every client, lead, note, file and conversation in one profile, with custom fields for the things your salons track. When a stylist moves on, the client history stays with the business.

Scheduling

Schedules for the team, rooms and services, with booking requests, so each salon sees its own day and the owner sees all of them.

Intake and consultation forms

Consultation, patch-test and feedback forms with QR codes for the front desk. Answers land on the client record. See our client intake form template.

Team chat

Messaging plus audio and video calls between salons and HQ, instead of a personal group text. Meeting summaries save to the record.

Help desk between salons and HQ

Salons raise cases and requests: a broken dryer, a new staff login, a price change. HQ works them with SLAs. Staff who raise cases are free.

WhatsApp enquiries

If your clients already message you on WhatsApp, the AI concierge answers their questions about prices and hours from your own knowledge base, books a callback and hands over to a person. It doesn't send SMS or answer calls.

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What a salon client profile should hold

Use this as a field list for your CRM, whatever you choose. In JBMOnboard360 you build these with the custom record and form builder.

Contact and preferred channelPhone, email, WhatsApp if they use it, and consent to contact

Home salon and preferred stylistSo any location can book them correctly

Color formulasBrand, shade, developer, timing and date, per visit

Allergies and patch testsDate and result of the last patch test

Hair and skin notesTexture, condition, past treatments, what they disliked

Visit historyServices, stylist, location and invoice for each visit

Source and lifecycle stageWhere they came from: walk-in, referral, Instagram; new, regular or lapsed

Photos and filesBefore and after photos, signed forms

Next stepRebooking due date and a follow-up reminder for the team

Important datesBirthday, wedding or event dates the client shared

Pricing

Salon CRM pricing with unlimited staff per location

Salon teams change often, and per-user pricing grows every time you hire. The Business plan is $399 per location per month billed annually, or $499 monthly, with unlimited users at that location. The Professional plan is $79 per user per month billed annually ($99 monthly), which suits very small teams.

Worked example: a group of 3 salons with 12 people each. On per-user pricing, 36 users × $79 = $2,844 a month. On Business, 3 × $399 = $1,197 a month, billed annually, however many stylists you add. Business costs less than Professional once a location has six or more users. Groups with 10 or more salons move to Enterprise, from $349 per location; see the CRM for franchises page for the math.

Honest comparison

When to choose Vagaro, Boulevard or GlossGenius instead

These are booking, payments and POS platforms. If that is your main need, start with one of them. Published prices as of October 2026.

Tool	Best for	Published price	Choose it if
Vagaro	Budget-minded salons and spas	$23.99 a month for the first 6 months, then $30, plus $10 per bookable calendar; multi-location by quote	You want low-cost booking, payments and a consumer marketplace
Boulevard	Premium, front-desk salons and spas	Essentials $143 per location (up to 5 providers); Premier and Prestige higher; Enterprise custom	Checkout, client texting and a polished booking experience matter most
GlossGenius	Solo stylists and small salons	From $24 a month billed annually; Platinum $148 a month annual for 10+ team members	You want simple, flat-priced booking, payments and a website
JBMOnboard360	Salon groups with 2 or more locations	$399 per location annual, unlimited users	You need client records, HQ visibility, a help desk and lead follow-up across salons

Sources, checked October 2026: vagaro.com/pro/pricing, joinblvd.com/pricing (Premier and Prestige shown at promotional rates), glossgenius.com/pricing. Prices change; check each vendor before you buy.

Can you use both?

Some groups keep their booking and checkout app at the front desk and use JBMOnboard360 for client records, intake, the lead inbox, team chat and the help desk between salons and HQ. We don't claim an integration with any salon booking app, so ask in the consultation how your data would move. Comparing enterprise salon platforms? Read our fair Zenoti alternative comparison. Running a med spa? See med spa software, which covers the BAA included on every plan.

Questions

Salon CRM questions

What is a salon CRM?

A salon CRM keeps every client's details, visit history, formulas, notes and forms in one record, tracks new enquiries until someone follows up, and shows how each location is doing. A booking app handles the appointment and payment; a CRM handles the relationship around it.

Does JBMOnboard360 take card payments or sell memberships?

Not in the US yet. It sends invoices, applies discounts and prepaid cards, and tracks payments, but it does not process cards or run memberships and packages. Keep your payments provider for those.

Does it send text message reminders?

No. JBMOnboard360 does not send SMS in the US today. Its AI concierge answers clients who message the salon on WhatsApp, which suits salons whose clients already use WhatsApp.

How much does a salon CRM cost?

JBMOnboard360 Business is $399 per location per month billed annually, or $499 monthly, with unlimited users at that location. Professional is $79 per user per month billed annually for small teams.

Will client records stay with the salon if a stylist leaves?

Yes. Client records belong to the business, not to a stylist's phone. Access is set by role, so you can remove a departing team member without losing any client history.

Keep reading

More for salon and spa groups

Vagaro, Boulevard and GlossGenius are trademarks of their owners. JBMOnboard360 is not affiliated with them. Competitor prices are as published on their websites in October 2026.

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