A Jane App alternative? First, check if you need one at all

Search for a Jane App alternative today and you mostly find directory pages. They list dozens of tools without saying which ones actually replace Jane's charting and billing. This page is different: it tells you plainly what JBMOnboard360 can and cannot take over, so you don't switch systems for the wrong reason.

Who should stay with Jane

• Clinics that chart in Jane. Treatment notes, charts and clinical forms belong in a clinical system. JBMOnboard360 has none of that.
• Clinics that bill insurance through Jane. Jane sells an insurance billing add-on; JBMOnboard360 does no insurance billing.
• Solo and small clinics happy with Jane. If your front desk keeps up and you have one location, Jane alone is simpler.
• Clinics that need card payments, packages or text reminders. JBMOnboard360 offers none of these in the US today.

Why clinics look beyond Jane

Reviewers praise Jane's value for clinics with front-desk staff. Some say it is expensive for solo practitioners, and one wrote that there are "too many ways to do one thing" (Capterra reviews, third-party). In our research, the triggers for multi-clinic groups are different: new-patient enquiries that nobody follows up, staff requests buried in email, and no single view across locations. Those are front-office problems, and that is where JBMOnboard360 fits.

Jane App and JBMOnboard360 side by side

Using Jane and JBMOnboard360 together

For many multi-clinic groups, the best "alternative" is a second layer rather than a replacement. A typical split:

1. Enquiry: a new patient writes in through your website, or on WhatsApp if they use it. JBMOnboard360 logs the lead, the AI concierge answers general questions and books a callback, and the lead goes on the daily call list. Health information never goes over WhatsApp, and WhatsApp is not HIPAA compliant.
2. Booking: once the patient commits, the front desk books the clinical appointment in Jane and marks the lead as won, with the referral source.
3. Care: charting, clinical forms and insurance billing stay in Jane.
4. Operations: clinic staff raise requests to HQ (equipment, IT, new users, schedule changes) in the JBMOnboard360 help desk, with SLAs and escalation. HQ sees cases, leads and dashboards for every location.
5. Feedback: a feedback form with a QR code collects satisfaction scores per clinic.

We don't claim an integration with Jane. Bring your setup to the free consultation and we'll show you how this split works for your clinics. For details by specialty, see our pages on a CRM for physical therapy and a CRM for chiropractors.

What JBMOnboard360 costs a multi-clinic group

US prices are published in US dollars. For a group of clinics, the Business plan charges per location with unlimited users there.

• Three clinics: 3 × $399 = $1,197 a month billed annually, or 3 × $499 = $1,497 monthly.
• Twelve clinics: Enterprise from $349 per clinic = from $4,188 a month, billed annually. It includes the Support CRM for HQ with 5 agent seats and data migration.
• Front-office team only: Professional at $79 per user per month billed annually ($99 monthly).
• Help desk only: Support CRM at $115 per agent per month billed annually ($139 monthly); staff who raise cases are free.

Remember that this is added to your clinical system, not instead of it. Work out the cost against the leads and admin hours it saves.

HIPAA

Physio and chiro clinics that bill insurance electronically are HIPAA covered entities (HHS), so every vendor holding patient details needs a BAA. JBMOnboard360 includes one on every plan, hosts US data on AWS in the United States, and encrypts it in transit and at rest. See which CRMs sign a BAA for other vendors.

When JBMOnboard360 is not the right fit

If you want one product to chart, bill insurance, take card payments and send text reminders, JBMOnboard360 is the wrong choice. Stay with Jane or compare other clinical practice systems. JBMOnboard360 is the right choice when the clinical system works but the front office, the follow-up and the view across clinics do not.